Visitor Experience Administrator

Visitor Experience Administrator
Salary: £27,548 per annum
Contract type: Permanent
Hours: 37.5 hrs pw, worked on a shift rota.

Shift patterns are: Monday-Saturday 08:00-16.30, 14:00-22.30. Occasional Sundays* Hours may vary to building opening hours 7:30-00:30.

*Please note Sunday shifts will be paid at an additional 0.5 per hour.

The role

Are you passionate about providing exceptional customer service and administrative support? Join our team at RADA as a Visitor Experience Administrator!

The Team

RADA is seeking a customer focused Visitor Experience Administrator to join our Operations Team. This is a visible, front facing role that ensures a welcoming, inclusive and professional experience for all students, staff, audiences, visitors and course participants.

This role is primarily based Monday-Friday on a 08:00-15:30/15:00-22:30 rotating basis, with occasional Saturday shifts as required, supporting RADA’s busiest public activity

As the first point of contact, you will provide a high standard of customer service while supporting the safety and security of RADA’s buildings. Working as part of a team, you will respond to enquiries, offer clear information and contribute to the smooth day to day operation across sites.

The role includes key administrative support, such as managing emails and calls, coordinating schedules, maintaining accurate records and assisting with internal documentation and reporting.

You will work across multiple sites and provide support when needed to assist Duty Managers and the wider team. Strong attention to detail, reliability, presentation and a consistent customer focused approach are central to success in this role

About us

Founded in 1904, RADA has an unparalleled record of success in training some of the world’s most renowned actors and technical specialists. Ours is an impressive history on which we are building an innovative future. RADA training is not only informed by the industry but also produces graduates who take their place at the vanguard of their profession working at the cutting edge of the dramatic arts. We have an ambitious strategy to encourage students from all circumstances and backgrounds to come to RADA.

We aim to be fair and equitable and enable dialogue in a world of rapidly changing demographics and evolving definitions of identity. Through our approach to teaching, learning and wider social engagement we foreground equitable and sustainable practice in a way that sets high standards and feeds expectations for fair and considerate behaviour both in RADA and beyond. Our access and participation programme aims to remove any barriers that students from underrepresented groups may encounter so they are able to access and succeed on our courses, and progress into the industry.

This is an exciting time to join us. We are developing a new vision and strategy for RADA, building on its existing successes to redefine training in the dramatic arts for the 21st century, focusing on key themes of training and student experience, growth, industry, and international dialogue and engagement.

In addition to our aims for our vocational training, we are working from our foundational strengths to grow our income streams through life-changing work, aligned with our core pedagogy and ethos. We aim to co-create with industry and other stakeholders to build on our reputation as a centre of excellence and innovation in our field.

Download Job Description

How to apply

1) send your updated CV and covering letter to hrapplications@rada.ac.uk
2) complete our equal opportunities monitoring form.

Your covering letter should show us how you meet the criteria for the role using evidence from your previous experience.

We review applications on a rolling basis and may close the vacancy early if a suitable candidate is identified, so we encourage interested applicants to apply as soon as possible.

Successful applicants will be shortlisted and invited for the interview

Closing date: 12pm, Thursday 19 November 2026

If you have any questions please contact:

Vlada Ursachi
HR Administrator
hrapplications@rada.ac.uk
+44 (0)20 7908 4895

The Royal Academy of Dramatic Art is dedicated to Equal Opportunities in employment and seeks to achieve diversity amongst its staff to reflect the community it serves.